Jumia Maroc

“Their customer service is below 0. The order cancelled twice without any explanations. And then the item is always online. The only explanation is that they offered free delivery with Jumia Express for this one and they didn't want to do it. The order was cancelled both times AFTER ARRIVING from Casa to Agadir. So they just didn't want to drive 15 minutes from the city to where we live. Could just call and explain, I would pick it up myself. Really deceiving experience.”

“The customer service is absolutely terrible. I’ve been waiting for my delivery for an entire month, and when I finally spoke to a representative named Khadija, she made no effort whatsoever to resolve my issue. She just kept repeating the same scripted responses and had the audacity to end the conversation with, “It was a pleasure helping you,” as if she’d actually done something useful! I wouldn’t recommend this service to anyone.”

“Your air fryer is the biggest piece of junk I’ve ever seen. It cooks slower than a snail on vacation, fills my entire house with toxic plastic fumes, and looks like a cheap toy you’d find in a dollar store. I’ve received your so‑called “response,” and it’s absolute garbage, how can you convince me to keep it and feed my kids toxic food and poison them. They refuse to refund me after returning the air fryer the next day the way it was . This site is a scam and never again for me!!!”

“I had never even heard of this store before I had a fraudulent transaction appear from my bank card. I attempted to get my money refunded via Chat, but the customer service person just kept saying that they couldn't find out who used my card details and to contact the police. The store is in Casablanca, I am in Australia. I work for an online store here, and our company would at least look into the transaction, and when found would be able to tell it wasn't me. This company is just a front for criminal activity.”

“I place order received it retuned it soon , request refund since January 1st 2023 until today June 27 2023 no money refunded , I called customer service many times cost me more than the amount of the refund ? Every time I called customer services I get deferent response!!! Yesterday they wanted my six month bank statements to prof that I didn’t receive the refund my response to them you prof that you refund the money? When? They are wasting time so I might forget, I will not I will take this case to court.”

“Verry big scammers i order 2 items i get only one… good that i open package to check it and they stil ask me to pay full price costumers service say why u open package without paying first… then they ask my credit card information’s.. good that i ask for pay in cash big scammers very rude costum support even they tell to carrier that he needs to pay to other half of the money and they wil fire him. They force me to pay all of the money even they give me 1 item…. NEVER EVER BUY HERE BIG SCAMM”