Infinity spa

“"I had a fantastic experience with Simo Maouhoub. Simo listened to exactly what I wanted and gave me a beautiful hairstyle—I love it! Ahlam was also very professional and welcoming. A great team. Highly recommend!"”

“I recently visited Infinity Spa and had an exceptional experience that exceeded my expectations. My session began with a hammam scrub done by Abdelhaq. His technique was superb, and the scrub left my skin feeling incredibly smooth and rejuvenated. Abdelhaq's professionalism and courteous demeanor made the experience even more enjoyable. Following the hammam, I had a massage session with Fattah. The massage was exactly what I needed—relaxing, thorough, and expertly done. Fattah’s skills and attentiveness ensured that all my stress and tension melted away. Every staff member at Infinity Spa was professional and courteous, contributing to a welcoming and serene atmosphere. The spa itself was impeccably clean, with well-maintained rooms that added to the overall comfort and luxury of the experience. I highly recommend Infinity Spa for anyone looking to indulge in top-notch spa treatments. Thank you, Abdelhaq and Fattah, for making my visit truly memorable!”

“Subject: Formal Complaint Regarding Missed Appointment and Poor Handling – 23/06/2025 Dear Infinity Spa Team, I am writing to formally express my dissatisfaction with the service I received at your spa on Monday, 23rd June 2025, at 12:30 PM. Despite calling two hours prior to my appointment to confirm that everything was on schedule, I was surprised to arrive and be told that the assigned masseuse, Myra, would not be available due to feeling unwell. What was most frustrating is that the receptionist, Chaimae, seemed entirely unaware of this until I arrived—raising serious concerns about internal communication and appointment management. This is not the first time this has happened to me at your spa, which makes the experience even more disappointing. I had rearranged my schedule and driven out of my way based on your confirmation, only to be told “sorry” upon arrival—again. To make the best of the situation, I accepted a massage from someone who kindly did their best, but they were not a trained masseuse, which significantly affected the quality of the experience. I am not seeking another apology—I’ve already heard “sorry” more than once. What I am asking for is a commitment to improve your appointment management and respect clients’ time. At the very least, a courtesy call to inform me of a cancellation in advance would have been appropriate and professional. I hope you will take this feedback seriously and implement better communication protocols moving forward. Sincerely, Jamal G”

“I had an amazing experience today. Youness was very kind, attentive, and made sure I felt comfortable throughout the whole session. His work was excellent and very relaxing. I would definitely recommend Youness to anyone visiting this spa!”

“The hammam was goed 8/10, The massage was not really what I expected 6/10, the facility is not bad ,but after massage with all the oil on you ,you need to take a good shower, but unfortunately was no shampoo or soap!! I think it's overrated place, 2 stars just for the Hammam.”

“Absolutely awful management. They never put the air conditioners on for the gym even though they said they would in summer while signing up! I paid up and wasted my membership!”