LE REFUGE

“I visited this café expecting a pleasant experience, but unfortunately, it was very disappointing. We were left waiting for two hours without any communication or attention from the staff. No one came to take our order or explain the reason for the delay. In addition, the staff’s behavior was unprofessional and disrespectful toward customers. Good service is not only about serving orders but also about communicating properly and treating customers with courtesy and respect. I hope the management takes this feedback seriously and works on improving the overall customer experience.”

“​Disappointing experience – Loyalty means nothing here ​We used to be regular customers at this café for months, always choosing it for what we thought was a welcoming atmosphere and good customer service. Unfortunately, we were shocked today when they refused to serve us under the pretext of a football match. ​What hurt the most wasn’t the match itself, but the complete lack of professional communication and respect. It felt as though our months of loyalty meant absolutely nothing to them. A truly disappointing experience that proved to us that a café’s class isn't measured by the screens it hangs, but by how it values and respects its customers.”

“Top”

“Excellent”

“Top service”

“Respect is revealed when a place is under pressure, not when everything is running smoothly. Sacrificing loyal customers simply because there was a football match shows a complete lack of appreciation for the people who have supported this business for months. What made this experience even worse was the complete absence of communication. We were left waiting outside in the cold for over two hours, with no explanation, no apology, and no one bothering to tell us why we weren’t being served. We weren’t asking for special treatment—just the basic courtesy of being informed. Instead, we were ignored as if our time and loyalty meant nothing. We had been regular customers for months and genuinely believed this café valued and respected its customers. Unfortunately, this experience proved the exact opposite. The problem was never the football match itself; it was the unprofessional, disrespectful, and dismissive way we were treated. After this experience, we will never return, and we certainly cannot recommend this place to anyone. A café is not judged by the size of its screens or the matches it broadcasts, but by the way it treats its customers. Sadly, this place failed in the most fundamental aspects of customer service: respect, communication, and professionalism. One star is far more than this experience deserves.”