Eurostars Casa Anfa

“The hotel is located in a commercial/business area. The entrance was rather small as was the reception/lobby area. Only 2 lifts for all the floors. The rooms were medium-sized and had a common balcony shared with other rooms. So, one couldn't really utilize. Some amenities provided - kettle for tea/coffee, minibar, 2 tiny bottles of water. Wifi worked fine. Large bath area, but with minimal amenities. ||||The room phone did not work - when I asked housekeeping about it, they sniggered! Housekeeping was overall poor - towels were replaced, but floors were not cleaned properly. Also, coffee sachets and water were not replenished on the 2nd day.||||Breakfast spread was decent. BF started only at 7 am. The restaurant was spacious.||||One idiosyncrasy of the hotel - the key cards are valid only for a day. We found this out the difficult way! U need to charge the card at the reception daily if you are staying longer!”

“A little further from main part of town but a very good hotel. Rooms are small but very nice. Shower was excellent. Rooftop restaurant has a nice view. The pool is there too - we didn't get to use it. The breakfast area is really nice and lots of continental selections.”

“Great place where to stay. Good food. Clean”

“I had a wonderful stay at Eurostars Casa Anfa. The hotel is modern, elegant, and very well maintained. The rooms are comfortable, the facilities are excellent, and the staff are always welcoming and professional. A special thank you to Mr. Ibrahim from the Food & Beverage team for his exceptional hospitality and outstanding service. He went above and beyond to ensure everything was perfect, making my experience even more enjoyable. I highly recommend this hotel to anyone visiting Casablanca and look forward to staying here again.”

“My experience at this hotel was not a good one! NO RUNNING WATER in the room ( another customer in the lobby also said they did not have water in their room either ) , cannot flush the toilet bowl because of not having water, no working phone, service was terrible. Our friend tried several times to 6 to be exact to call the front desk no one picks up ! Do yourself a favor and DO NOT stay at this hotel !”

“I am writing to formally raise several concerns regarding my recent stay from Wednesday evening to Friday. 1. Room Change Without Explanation I booked and paid for a specific room category through Navan. Upon arrival, the receptionist changed my room without any clear explanation. Initially, I assumed this was an upgrade; however, the room provided was very standard and did not match what I had booked and paid for. 2. Housekeeping Standards I placed a “Please Clean My Room” sign on my door. While the room was entered, basic standards were not respected: • No water bottles were replenished. • The used cups were placed dirty in the bathroom sink without being washed. This falls below expected hospitality standards. 3. Iftar Buffet Quality On the first day of Ramadan, I had Iftar at the hotel (although slightly late). The open buffet was extremely limited and did not reflect the quality expected, especially during Ramadan. 4. Taxi Arrangement & Pricing Issue On the day of departure, I asked reception to arrange transportation to the airport. I was informed the cost would be 469 MAD. For comparison, I paid 129 MAD from the airport to the hotel upon arrival. When I questioned the significant difference, I was told that Uber and InDrive are not allowed to go to the airport. However: • The vehicle that arrived was a normal car, not an official taxi. • The price difference was excessive and unjustified. This situation left me uncomfortable and concerned. .”