Kasbah design

“Hello, I bought a table, just waiting for the delivery now (expected in advance compared to the initial delivery date :) ). They even change my order at my request as I changed my mind. So far, so good.”

“We purchased the Zefia coffee and Zine dining table from here and it arrived yesterday - 3 weeks after the order was placed! We weren’t expecting to receive them so soon as it said it would take 4-6 weeks which was great! I’m not going to lie, I did read the reviews after making the order and I was bit worried. We did try to contact you and we didn’t receive any reply. Therefore, customer service wasn’t great in that aspect. However, the delivery was quick and the tables are just beautiful. We are so happy with them! Thank you very much.”

“I would usually read reviews before purchasing a product. This time, I did not and I now pay the consequences. With a 3/5 score, no doubt left. I have ordered a marble coffee table which was delivered with a very large breach. After having exchanged with the store: 1. The seller patronized me and told me it was not broken! 2. I was asked to send the product back to Morocco although order from the French shop (Bordeaux) 3. Since then, no answer on how to replace/fix the product I initially wanted to buy additional products. Let's just say this won't happen!”

“This store is outrageous! I usually read the reviews before placing an order. This time I simply ordered through a "blogger" because she was satisfied with her table. We come from Germany, we ordered to France to a friend. The goods were not delivered to the desired address, but to Strasbourg. Delivery to the specified address would cost an additional 80 €. That's a joke! Not all tables arrived, which means we have to go to Strasbourg again and pick it up. Impudence! The second and bigger shock is that our marble table is damaged (ballpoint pen stain, not properly polished, edges crooked, frame has a defect). Aren't you ashamed to send something like that? I already know what your thought was: "They are from abroad, they will not be able to do anything about it anyway, the main thing is that the defective goods are gone." We tried to contact you, you don't answer. Whether on WhatsApp, Instagram or anywhere else. My brother-in-law was able to reach her, the only answer was "Sorry, greetings." Who do you want to screw? Aren't you ashamed to do something like that? And all that on RAMADAN. Shame on you!!!!”

“"After going to the store, I understood the reason for the negative comments. The customer service is very bad. The person at the store in the Sidi Ghanem location should be replaced; I don't think he is a normal person. I went to the store for some simple help with an end-of-year project related to online sales, but we were shocked by the reaction of the person there. He started shouting and speaking inappropriately. Do you know that because of your behavior, we couldn't continue our research? It's the first time we have encountered such a situation from someone like you, and your stupid behavior caused us to have a fear of speaking to other companies and completing our graduation project. You owe us an apology. الرد عليكم : "No, I am in the right store and I am not lying. Is this how you handle all comments? You can see your company's signature in this picture; this happened just yesterday. I don't think you have forgotten. What I want is an apology for the significant psychological harm caused by that manager at the Sidi Ghanem store. As university students, I want to tell him that he has the right not to assist us, but in a respectful manner as we spoke to him, not rudely and by shouting as if we were his workers. Even with workers, he has no right to treat them this way. He should be more polite because we have feelings and are not dishes that can break and be replaced.”

“Delivery took a little while but all according to what was agreed and table is looking sensational.”