Wafa Bank

“Something is wrong, not just the ATM! When I entered the bank to report that the ATM had debited my account in the amount of 3,000 Moroccan Dirhams, I was instructed to notify my branch in Mirleft. I insisted that the problem took place at their branch in Tiznit and that they should look into this matter. There were two Moroccan women who had had the same problem. Because they were direct clients of this branch, they received customer service. The initial lack of professional attention from the security guard and the staff members on the ground floor impelled me to report the incident to the local police. Upon returning to the branch accompanied by two police officers, the treatment I received changed dramatically. I was escorted to see the director of the branch upstairs who then lavished me with utmost professional attention. He contacted my branch in Mirleft to alert them of the incident. My branch has filed a complaint which will take some twenty days to resolve this matter—not three days as they had stated in Tiznit. Let’s hope the money finds its way back into my account!”

“BEWARE!! I went to the ATM to withdraw money and instead of giving me money it gave me an error message. My bank shows that the money was withdrawn. Seven days later the money is still not returned. After not receiving the money I went into the branch where they refused to document the event. They told me the money would returned in 3 days. They LIED and STOLE $220 from me.”

“Place your car for 30s and you'll have to pay 2dh for the parking, Makes no sense!!”

“Just perfect”

“احذر في هذا البنك، أحيانًا يتم الاشتراك لك في تأمينات دون أن تكون على علم، لقد تم الاشتراك لي في تأمين ويتم خصم 282 درهم دون أن أوقع أي مستند، ولم يتم استرداد المبلغ حتى اليوم، رغم تقديمي لشكوى ⚠️ Attention aux MRE : cette banque a tendance à ajouter des assurances sans votre accord. Moi et trois de mes frères avons rencontré le même problème : des assurances ont été ajoutées sans notre consentement. C’est inadmissible de pratiquer de l’usurpation d’identité sans l’accord du client. De plus, je n’ai toujours pas été remboursé malgré ma réclamation.”

“Pour moi c'est 0 étoile 🌟 qui mérite .cette agence car le client et que un nemero. Pas de respect vers c'est client préféré de changer de banque.”