BMCE BANK OF AFRICA

“BMCE Service in Fquih Ben Salah & Khouribga: Absolutely Unacceptable! 😡👎 (10/10 BAD!) My experience with BMCE bank services, specifically in Fquih Ben Salah and Khouribga, has been incredibly frustrating and disappointing. It's honestly a 10/10 for terrible service! 😠 First off, the ATM situation is a complete disaster. In both Fquih Ben Salah and Khouribga, it seems like all the machines are constantly out of service! 💔 I've encountered this multiple times, just like the picture shows with the "Désolé Ce GAB est hors service" message. Frankly, it's shocking. We see Morocco investing heavily in the Digital Vision 2030 and preparing for major events like the World Cup 🌍⚽️, aiming for modernity and development. Yet, banks like this still feel stuck in the past, failing to provide even basic, reliable services like working ATMs. It feels like there's been NO development compared to the national progress. 📉 Adding to the frustration, the bank has been closing many branches. Losing local agencies, like the one mentioned in Khouribga, makes accessing banking services even more difficult for customers. 🏢❌ On top of the poor access and unreliable machines, the bank packages are more expensive than they should be 💸, offering little value for the cost. Furthermore, there are significant concerns regarding the insurance services offered by this bank. Questions about their legality 🤨⚖️❓ have made me, and likely others, very uneasy. Overall, the service quality at BMCE in these areas is unacceptable. The lack of functioning ATMs, branch closures, high costs, and unclear situation with insurance show a serious disconnect from customer needs and the country's digital aspirations. Major improvement is desperately needed! 😡🛠️”

“I am extremely disappointed with the service provided by Bank of Africa. The level of disrespect shown towards clients when complaints are made is unacceptable. The responses given are often dismissive and offer no real solutions to the issues at hand. It is evident that there is a lack of concern for client satisfaction and the overall experience with this bank has been frustrating and disappointing. I would strongly advise looking elsewhere for banking services, as the quality of service at Bank of Africa is severely lacking.”

“The worst bank ever, I have begging them like a dog to send me my credit card. They don't answers mails nor phone calls. I wanted to transfer my agency it has been 8 months and nothing happened. The worst among them all”

“Worst bank ever, they can't offer me stupid documents to justify my client's transfers..”

“Awful customer service. They never answer emails.”

“Our word is our bond Mr. 🇺🇸🇬🇧🇦🇪🇮🇪🇲🇦”