Hôtel Al Mamoun

“Rude receptionist. I was talking on the phone and quickly stepped in the reception. I could have been there to ask for a room or anything of the sort. The receptionist was aggressive eventhough I was behaving in a completely normal way. He should learn how to gauge people, and learn to talk”

“Clean and spacy rooms with bath near the Medina. Affordable. Nice lobby and hotel exterior. We had paid full in advance to our Travel agent, clearly documented in the voucher. However the hotel receptionist still demanded a tax in addition, but no information signs, leaflets or receipt given in English on this – strange! Not much dinhares to pay extra though. Breakfast was included, however closed when we were there, no compensation offered - strange. Good restaurants nearby though. We did not get wifi to work in our room either, only down in the lobby. Sad that arguing, bad information given from staff not speaking good enough English spoiled a Casablanca night and stay. With hope that the hotel will improve their services.”

“We stayed at the hotel in February. Its very unsuitable. No heating as heaters aren't working, worn and torn towels. Very dirty room no room service, no water no tv not working and there is a hole in yhe wall as a part of the design and it cannot be securely closed at night which made the room freezing cold. we spoke to the manager and he promised everyday to fix those problems. Eventually we left the accommodation for the rest of our stay I wish there is a negative star. This hotel must been taken out of service till urgent maintenance work is conducted. I retain pictures of those days from hell but for some reason i couldn't load them on reviews”

“I was booked into this hotel by the tour group I was on. I knew the tour was a budget tour but was not prepared for this hotel. Upon arrival I was greeted by a very helpful lass and a smiling porter. The room was small but adequate, however the bathroom was way too small with no aeration and smelt very musty. The very small cupboard for clothing was not usable as it smelt very badly. The bed was a double but the mattress was hard and lumpy. I could not move in the bed without a terribly loud squeak. The noise in the street during the night was too loud to have a decent sleep, but the location I though was good for walking around. The breakfast was simple but enjoyable.”

“We stayed a couple of nights at Al Mamoun and can't say we recommend it. The location is actually pretty good, as it is on a square not far from the tram line and also Place Mohamed V and Place des Nations Unies. It was also a 10-15 walk from the Casa Port station. However, the hotel also suffers from the prime location as it is extremely noisy at night - not just from the hotel's own entertainment in the bar/ restaurant, but also from activities on the neighbouring streets at night. We were kept awake on the first night (Saturday) from a lot of beeping of car horns, music, arguments from people, etc. It was a bit better on the second night, but perhaps only because it was a Sunday. The reception of the area looks quite nice and traditional, though old. We arrived in Casablanca pretty early and were allowed to check in which was appreciated. The room we were given was on the second floor and it was spacious - with two double beds. The décor is very old school with a lot of floral fabric and dark wood furniture. It feels like the hotel has passed its heyday! The bathroom was a good size, though on closer inspection, there was a big hole in the tiling on the side of the bath, which was a bit off putting. There were toiletries - different colours and in bottles labelled "shampoo" so we were none the wiser. There was an AC, but there was no remote and it didn't look like it would function, so needless to say, it was cold at night - we had to take the blanket from the other bed to add to the one on ours. There was only 1 light bulb in the room which worked, so it was a bit dark for my liking and hard to read in the dim light. The mattress is very old and the springs on my side of the bed seemed to have gone so it was very uncomfortable indeed. There was also a weird thick rubbery covering on top which didn't extend to the sides of the mattress, so every time I turned, I would get caught on it. We didn't really have any issues with the cleanliness of the room in general though one of the carpets on my husband's side of the bed looked a it dirty so he turned it over as it seemed cleaner on the other side!! We were told that breakfast would be at 7am but when we went down the next morning, the restaurant was in darkness and we saw a sign in reception which said that breakfast was at 7.30. As we had a coach to catch for a day trip, we had breakfast elsewhere. On our last morning there, we went for breakfast at 7.30 and it was still being set up and only consisted of different types of bread, some yoghurt, cream cheese and jam. The orange juice was the powdered variety and you could have a hot drink. When we had almost finished, we were offered some boiled eggs - all very random. Wifi was non existent in the room, but was available in the reception and dining area. In general, we found Casablanca disappointing in terms of the limited sights to see, and the general grime of the place, so in that sense, I suppose the hotel lived up to what the city was like!! Not a place we would recommend, unless budget limits options!

“One of the best reasons to “escape” luxury hotels is to experience local life. Our room in this centrally located hotel was basic yet adequate with a great view over the streets so we could watch locals at their favourite afternoon activity - people watching. Everything worked and we too had to share the aircon control too (hardly an issue if it’s returned to the front desk). Restaurant staff were most helpful as were the busy team at reception. We loved the art-deco décor and the evening’s entertainment. It seemed like a blast from a 1920’s movie. Yes, a bit noisy but a great place to be thrown headlong into the real Morocco.”