Rise in the Valley

“My stay at this hotel was extremely disappointing and unpleasant. From the moment I entered the room, there was a strong sewage smell coming from both the toilet and the room itself. It was unbearable and clearly shows a serious hygiene and maintenance issue. To make matters worse, basic amenities were missing. There were no towels in the room, and when we asked for some, we were simply told that none were available. This is completely unacceptable for any hotel. The worst part of the experience was the behavior of the owner. When I called to request a room change or at least a solution for the smell, he became very aggressive and started shouting at me. Instead of helping, he spoke in a very unprofessional and disrespectful way, saying things like “this is my property, if you don’t like it you can leave.” He even blamed me for the situation, saying it was my fault for booking and coming to his hotel. At one point, he told me to “do whatever you want, I don’t care,” which clearly shows a total lack of respect for guests. I have never experienced such rude and unacceptable customer service. I strongly do not recommend this hotel to anyone. Between the terrible smell, missing basic necessities, and the shocking attitude of the owner, this was one of the worst experiences I’ve ever had.”

“I am writing this to warn other travelers about the lack of integrity at this establishment. I cancelled a reservation for September 2025, and the owner explicitly promised a refund.||Since September, I have been repeatedly told via WhatsApp that the reimbursement would be sent “next week.” It is now April 2026, seven months later, and I have yet to receive a single cent. The owner is responsive enough to make empty promises, but never follows through with the actual payment.||Furthermore, the booking information is highly misleading. There is no mention that the road leading to the hotel is dangerous and nearly inaccessible, particularly at night. This is a major safety concern that is conveniently omitted from their page. Do not trust their promises or their description. Save your money and stay somewhere that values honesty and guest safety.”

“Rise in Valley? More like “Freeze in” Valley!! 🥶🤒 I came here with my whole family this december because I previously stayed during the summer and the experience wasn’t bad. It was a complete DISAPPOINTMENT to find out that the heating system didn’t work during the night while outside was snowing (-3ºC) and with heavy wind, They also didn’t have any clean towels in the hotel when I asked for one, but that didn’t matter because the water heating system was also broken and there was only cold water in the shower. The rooms looked unfinished, as if they were not finished building them: stains of concrete, painting and clay everywhere. The windows are old and wind went through them all night. Breakfast room was also super cold and had water leaks from the ceiling. Also, service is not attentive; they act as if they don't care about you. I don’t recommend it at all, avoid this place if you can!”

“I have never experienced customer service as disappointing as what I encountered with this hotel. I called simply to ask for information before making a potential reservation, and the person at the front desk spoke to me with shocking disrespect. His tone was rude, dismissive, and borderline insulting, completely unacceptable for anyone working in hospitality.||Instead of answering basic questions, he made me feel like I was bothering him. At one point, his attitude was so aggressive that I told him I no longer wished to book a room here. His response? “Okay, we don’t need you.”|This level of unprofessionalism is unbelievable. ||I strongly advise management to reconsider who they place to take in charge of basic communication like this, because these kind of experiences push customers away immediately. I will absolutely not be staying here.”

“The location is great if you need to have a good rest and connect to nature. The best part of this place is the staff, Khawla and Wafa made our stay feel like home. Bathroom needs some update and cockroaches need to be treated. I hope someone is reading the reviews so that thy can make costumer’s experience better .”

“This place is a gem. Even in the offseason the staff was attentive and really nice. Breakfast was fantastic!!! Beds were comfortable, showers were hot and it looked like they were in the process of a lot of upgrades for the winter season. Make sure to spend time in this amazing French Alps Lodge in Morocco!!”