Palais Rhoul & Spa

“Do not stay here. I have never left a review like this before, but this was the most unpleasant and shocking treatment I have ever experienced from hotel staff. The room was not as advertised, but the real issue was how nasty and confrontational the staff became when we raised it. Instead of handling the complaint privately and professionally, staff came over to us by the pool whilst we were trying to relax and confronted us in public. It was so uncomfortable that I had to tell them not to approach us publicly again to argue with us. On our final day, before we had even checked out, they had already stripped and prepared our bed for the next guests. We were still within our checkout time, yet the room was already being treated as if it no longer belonged to us. It also made me seriously question the cleanliness standards. If a room can be prepared for the next guests whilst the current guests are still there, what does that say about the hygiene and turnover process generally? Then, instead of helping with our luggage properly, they left us sitting by the pool with our suitcases, waiting to leave and feeling completely unwanted. This is not luxury hospitality. It was cold, rude, defensive, unhygienic, and genuinely horrible. Beautiful property, awful treatment. I would strongly warn anyone against staying here.”

“We are a group of 3 friends from Portugal ,we booked a Spa Massage for the 3 of us at the Palais Rhoul SPA for March 14th.We changed several e-mail with Nada ( hotel staff ) since February 21st and we had the confirmation for the 3 massages by e-mail from Nada.We also booked a lunch for the restaurant for the same day.We booked a transfer transfer to go there and we were surprised that our massages were not booked and either the Spa staff and the supposed Hotel supervisor couldn’t sort the situation and they were saying they were trying to contact Nada but she was not answering! I don’t understand the type of service for a hotel like this ! We go often to Marrakech and we always spend a day at the spa and the restaurant at Palais Rhoul and the way we were received was not professional at all! After being waiting more than 20 minutes for an answer we decided to go back to Marrakech and use the SPA in our Riad! We just stopped at Palais Rhoul Restaurant for a quick drink and we still had to pay the drinks on top of the private transfers we paid to go to a place where our massages were not booked! At least the drink should be complementary as a good gesture from the supervisor!”

“Imagine renting the whole palace to yourself and your friends for a birthday and then being treated with such disgust and rudeness. I constantly travel and stay in all weird and wonderful places but I’ve been treated so badly and I literally felt unwanted which is such a shame bucasse the location is amazing and very pretty. But the hotel owner and staff are just incredibly rude. SAVE YOUR MONEY DO NOT STAY”

“They will kick you out of your room if a member of the palace wants to book it. Completely unacceptable behavior and a massive violation of privacy. Be prepared for your stuff to be moved without warning! Avoid this place.”

“Would give this place 0 stars if possible, terrible customer service. Stayed there for a night, staff was rude but more importantly the air conditioning in our room did not work and was unbearable. Called someone during the night to fix it but they could not and told them we will be sending an email to make a complaint. Have emailed them several times to complain but no response.”

“Incompetence staff, keeps confirming the availability for the dates I've requested, but every time I replied back asking how much will it be, they stop replying. I kept chasing them over and over again for over a week, until they finally replied saying they don't have availability for the dates I've requested, but before they told me on several occasions that they do have it. Incompetent liars.”