TUI BLUE Medina Gardens

“Couldn’t recommend this hotel enough. From staff to facilities everything was just so lovely. The grounds are amazing allowing for such a relaxing day in the sun. Gym was incredible, buffet area was amazing with its themed nights provided variety each night. (If you are vegetarian definitely discuss this with staff at the beginning of your stay as they will be able to cater for you specifically) Plenty of option for drinks as there were several bars serving delicious cocktails. The Tui blue app made it so easy to see what the daily programme was and for us to book activities such as fitness classes, tea making classes and dance classes. The whole hotel including rooms were very clean and equipped with anything you may need. Every single staff member from maids to Tui hotel reps were polite and extremely helpful. Not to mention the incredible entertainment team providing hilarious and unique evening entertainment. One tip would be to bring your own currency and get it changed in the hotel.( they give you the best rate with no transaction fees) we used atms in town and they charged a small fee. 100% would recommend and will definitely be returning for some relaxation and somewhere I know I can trust my experience will be good.”

“We had a lovely stay at TUI BLUE Medina Gardens, Marrakech. The hotel has very nice grounds, good amenities, and a relaxing atmosphere. The staff throughout the hotel were very friendly, polite and helpful, especially in the restaurant & bars, and this really made a massive positive difference to our stay. The only thing to note is that the entertainment can be quite loud until around midnight, so it may not be ideal if you want to sleep early. I have given one less star because of a disappointing experience before our arrival. The purpose of our trip was to celebrate my partner’s birthday, and I contacted/emailed the hotel a few times in advance to ask about decorating the room. Unfortunately, despite sending follow-up emails, nothing was confirmed or arranged in our room (see pics). This was disappointing, especially as guests choose and pay for hotels to celebrate special occasions. I also found Belissaoui, Abir unhelpful in dealing with this request. Overall, we enjoyed our stay and really appreciated the lovely staff, amenities and grounds, but the lack of support with the birthday arrangement was disappointing.”

“Thank you, for a wonderful experience at the hotel. Perfect for needs, all staff, from security cleaning, gardeners, bars, so helpful and polite. Made you feel welcome, location just what we needed. Its clean throughout. Even stack bar felt like 5 star, recommend hotel and all staff, see you all again soon”

“The hotel itself is nice and in a good location, and most things about the stay were fine. The staff were very nice, and the room was clean. Each morning when we left for breakfast, the room was properly cleaned and well maintained. Unfortunately, I felt really unwell during my stay. I ate only at the hotel to avoid any issues, as I trusted the food there, but I still became ill. Because of this, I lost two full days of my holiday as I was unable to leave my room. While the hotel looks good overall, the food hygiene did not appear to be great. I also noticed that some glasses and cups were dirty. When I pointed this out to staff, they did not seem to understand what the issue was. Normally I would not say anything, but after spending two days confined to my room being sick, I felt it was important to mention it. What also let the experience down was the lack of support from reception when my partner informed them that I was very unwell. There was no check-in or offer of help. Because of this experience, I would avoid staying at this hotel again.”

“The hotel and grounds are stunning and in such a great location. It feels like you’re in an oasis of serenity and joy in the middle of a very bustling city. The staff cannot do more to help. The food is the best I have ever had in all inclusive which is such a treat considering the cost. The Spa is beautiful and modern and we had the best relaxing couples massage we have ever had from Khalifa and Oumaima so please treat yourselves to this during your trip as you won’t regret it. We may even return for another before the end of ours. Our suite is so special. It has a large balcony with views over looking the gardens and city with a large daybed and hot tub which has made our stay so enjoyable. The reception and concierge staff are so welcoming and helpful and the entertainment team and restaurant service team are the perfect balance of attentiveness with genuine interest in your happiness. This is our first visit to the hotel and I know it won’t be our last. Thank you ☺️”

“We are still present at the hotel as I write this coming to the last day of our week long stay - all in all, a lovely break. Reasonably priced, great people working the hotel and naturally the blessing of Marrakech as the great city it is. Not all good however, the religious holiday appears to have caused staff numbers to be lowered sadly, evidently different standards at the start of the seven day break to it's end. Cleanliness also not meeting the standards particularly in the outdoor communal areas. That said, food lovely, weather great, plenty to do and yes, value considering what was paid. We feel our next visit to Marrakech will see us back at the Riad. Thank you to all the staff.”